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Wachee

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General Questions

Which streaming services does Wachee support?

Currently, Wachee supports Netflix and Hulu. If you are interested in any other streaming channels, please contact us at Support@Wachee.co

Why is my extension icon marked as off?

The Wachee icon is on only when the extension is connected. So if your icon is marked as off, make sure that you are connected to Wachee and on the right website.

Do you have any solution for other channels like NBC, Amazon Prime, etc.?

At the moment, Wachee only supports Netflix and Hulu. Please contact us at Support@Wachee.co if you are interested in any other channels.

Why does Wachee support only a few locations?

We have researched and found out that these locations that we offer have the most popular movies and TV shows between every Netflix library. Also, by combining these locations, our users can have access to more than 93% of the global Netflix content.

How can I install Wachee?

Wachee is designed to work only on Chrome. To install the Wachee extension, visit https://wachee.co and click on the "Download for Free" button. You can also go to Chrome Web Store and click “Add to Chrome” to install it.

How can I use Wachee?

First, install Wachee on your Chrome browser. Open the Wachee extension. You can use our limited Free Mode, or you can buy our Premium service. If you already have an account, you can log in as well.

Which Android versions support Wachee?

Wachee can be installed on any device with Android 5 and above.

Does Wachee affect my web surfing?

When Wachee is enabled, no website on the internet is affected except the 2 mentioned streaming services.
The traffic of Netflix and Hulu will be tunneled through our proxy servers to provide you with a great streaming experience.

Why is Wachee’s Free Mode limited to 1 hour a day?

Wachee is a Premium service, but we offer a limited Free Mode as well. Our Free Mode is here to reassure you of our service before buying the Premium subscription.

Maintaining a Netflix unblocking service is costly; that’s why no other service does this for free. We have put this limitation on our Free Mode to prevent abuse of our service and allow our users to watch one episode of a TV series without the need to pay for the service.

Why are locations other than Netflix US only available on Premium?

Due to the high cost of service in other countries and their limited capacity, we had to limit the location service only to the Premium users.

Wachee is a Premium service, and our Free Mode is here to reassure you of our service before buying the Premium subscription.

How many devices can use Wachee with one email?

In Free Mode, only one device can use Wachee. Upon buying our Premium service, an unlimited number of devices can simultaneously connect to Wachee with one email.

Why isn't Wachee in my extensions?

Wachee might have been disabled after an update. To enable it, click on the right-most button on your address bar (the three dots icon) and go to “More tools” > “Extensions”. Find Wachee in there and enable it by clicking on the button in the lower right corner of the box. Wachee will be available to use after that.

Chrome proxy setting disable/enable

Wachee extension doesn't work on other websites

Wachee is an exclusive VPN for streaming and only supports the famous streaming services listed here. Wachee does not affect any other website's traffic.

Can I stream BBC iPlayer with Wachee?

Wachee used to support BBC iPlayer but currently has stopped supporting it. We have developed a new extension for streaming BBC iPlayer that you can download from here.

Which browsers support Wachee's extension?

You can only use Wachee's extension on Google Chrome. No other browsers fully support Wachee.

Can I set up Wachee on my smart TV or Apple TV?

We will develop an application for smart TVs or Apple TV, but it is not possible now. You can install Wachee on your Chrome browser and use Cast (screen mirroring) instead.

How do I remove Wachee from my Chrome browser?

Simply right-click on the Wachee icon and click “Remove from Chrome...”. Then a notification will appear. Click “Remove,” and Wachee is out.

Remove Wachee extension from your Chrome browser - figure 1
Remove Wachee extension from your Chrome browser - figure 2

I want to destroy my account

First, unsubscribe from your subscription if you have any, then open the menu and click on “x” in front of your email address and remove your email from the extension. If you want to remove every related information you have in our database entirely, contact us at Support@Wachee.co.

Remove account in Wachee Chrome extension dashboard

Why are the subtitles different when I connect to Wachee?

Netflix has different subtitle languages for different countries. When you connect Wachee, Netflix thinks you are in another country, showing you the subtitles available for that country.

How do I know my VPN connection is working?

First, check the Wachee connect button to see if it is connected or not. After that, you can search for "Parks and Recreation" on Netflix to see if it's available. This show is only available in the region you want to stream. If that movie is available on Netflix, you are connected.

Subscription & Sales

Does the Wachee app have a Premium service?

Yes, you can buy Wachee's Premium service through the extension and from our payment webpage.

I didn’t receive the reset password/receipt email.

  1. The email may be sent to your spam box. Check your spam and make sure you remove Wachee from your spam list.
  2. You may have misspelled your email address while submitting it. Try to resubmit your email address.
  3. If you still don’t receive an email, contact us: Support@Wachee.co

I want to change my email address

To change your submitted email address, open the extension, open the menu from the top left corner and click on the "x" in front of your current email. You are now signed out of your account. Now you can enter your new email. If you are a subscribed user, you should cancel the subscription (read here) and subscribe with your new email address. If you have any issue, please contact us: Support@Wachee.co

Wachee Netflix VPN dashboard - figure 1
Wachee Netflix VPN dashboard - figure 2
Wachee Netflix VPN sign up - figure 3

Do I need to pay for Wachee / Is Wachee free?

Wachee has two plans: Free Mode, which you can always use (but has low quality), and a Premium plan you have to pay for and has the best quality. If you want to enjoy streaming in high quality, we recommend our low-cost Premium service.

Does Wachee have a free trial?

Yes, Wachee has a 7-day free trial which will be activated when you enter your credit card information.

What happens if my trial period is finished?

Once your trial period is finished, your credit card will be charged the subscription price you had bought.

How can I pay for my subscription?

Wachee accepts payment from PayPal and any Debit/Credit Card. We do not promise to support gift cards, but our payment gateway also supports many gift cards.

How can I cancel my subscription? (Chrome Extension)

  • Credit / Debit Card Purchase:

    To cancel your subscription from the Chrome extension, open the menu and click on “Billing Information.” On that page, click on “Unsubscribe” and then click on “Yes.” You are now unsubscribed from our premium service.

  • PayPal Purchase:

    If you have purchased Wachee using a PayPal account and gateway, you have to do so from your PayPal account. Just follow these steps:

    • In your PayPal account, go to settings.
    • In there, click on “Preapproved Payments.”
    • In that list, find and click on “Wachee” and then click on “Cancel Subscription.”
    • Confirm your request to finalize the cancellation.


Cancel subscription in Wachee Chrome extension dashboard - figure 1
Cancel subscription in Wachee Chrome extension dashboard - figure 2
Cancel subscription in Wachee Chrome extension dashboard - figure 3

How to cancel my subscription? (Android)

In the Android app, make sure you are logged in to your account, then open the menu from the top left of the screen and click on "Unsubscribe".

Cancel subscription in Wachee Android App - figure 1
Cancel subscription in Wachee Android App - figure 2

What is your refund policy?

If you have a monthly or yearly subscription, you can contact us at Support@Wachee.co within ten days of your purchase and state that you want your money back for any reason, and we will return your payment.

How can I restore my purchase if I have reset or changed my device?

You have to log in with the same Google account that you have bought our Premium service on your Play Store and your purchase will be automatically restored.

How can I transfer my Premium account from the extension to the app or vice versa?

If you have created a Premium account on the extension, you can easily log in to the Android app.
But if you have created a Premium account in the Android app, you have to link your account from the menu first. Then you can easily log in to your account from the extension as well.

Does Wachee offer a lifetime subscription?

No, Wachee does not offer a lifetime subscription. Wachee offers monthly and yearly subscriptions that you can compare on our Plans page.

Connection Issues

Wachee does not connect (Chrome Extension)

If you have tried reconnecting Wachee a few times, but it didn't work, try one of these:
  • Type chrome://restart into your address bar, This action will restart your chrome and might fix your problem.
  • If you are a Premium user, log out from the extension (as shown here) and log in again.
  • If none of the above work, uninstall the extension (as shown here) and install it again.
  • Contact us via email: Support@Wachee.co or go to https://wachee.co/contact-us

Wachee does not connect (Android)

If you have tried reconnecting Wachee a few times but it didn’t work, try one of the below:
  • Another VPN might be connected; disconnect it and try again.
  • Make sure you have a stable connection to the internet.
  • The server location you are trying to connect might be under maintenance, try another location.
  • Your antivirus or online security application might be blocking the VPN connection, try turning it off or adding Wachee to its exclusions.
  • Your Wachee app might not be the latest version. Update it from Google Play.
  • Some Android devices have Power Saving modes that will interfere with VPN connections when turned on. Make sure that your device's Power Saving mode is turned off.

If the problem persists, please contact us.

Wachee is connected but does not work

This problem can occur when you have other proxy extensions installed at the same time. You can check which extension controls your proxy settings by going to chrome://settings/?search=proxy in Chrome. If Wachee is controlling this setting you will see something like this:

How to change proxy setting on Chrome
If another extension is controlling this setting, you should disable it for Wachee to work.

If this does not solve your problem, it might be an issue on our side. We will make sure it's resolved as fast as possible.

I can't watch Netflix or Hulu

In some cases restarting the Chrome browser might solve the problem.

If Netflix / Hulu does not open:

  • First, make sure that your Wachee extension is connected.
  • If Wachee is connected, but you still can't open the site, try hard-reloading your streaming website by pressing Ctrl/Command + Shift + R or by holding the Shift button and clicking on the Reload button.
  • If that doesn't work either, you can try restarting your chrome. You can do so by going to the browser address bar, typing chrome://restart, and pressing the Enter key.
    (You can restore your last session by pressing Ctrl/Command + Shift + T)

If you encountered Netflix / Hulu proxy error:

Try disconnecting and reconnecting Wachee. That might solve the problem. But if it doesn't, take the following steps:

  1. Close Netflix / Hulu.
  2. Disconnect the Wachee extension.
  3. Open Netflix / Hulu and close it again. (to clear the website cache)
  4. Connect Wachee.
  5. Open Netflix / Hulu and stream as usual.

Wachee is connected but does not work (Android)

If you have tried reconnecting Wachee a few times but it didn’t work, try one of the below:
  • Disconnect Wachee, close the Netflix and Wachee app, and reconnect
  • Another VPN might be connected; disconnect it and try again.
  • Make sure you have a stable connection to the internet.
  • You might have poor connectivity at the chosen location, try another location.
  • If you have an active private DNS, disconnect Wachee, turn the private DNS off, and reconnect Wachee.
  • Your ISP might interfere with certain VPN protocols
  • Your antivirus or online security application might be blocking the VPN connection, try turning it off or adding Wachee to its exclusions.

If none of the above work, contact us and we'll help you right away.

Wachee keeps disconnecting after a while (Android)

One or more of these options might be the reason:
  • Interference by your ISP
  • Poor connectivity at the chosen server location. Try choosing another location.
  • Outgoing packet transmission interference from your antivirus or online security application. Turn your antivirus off or add Wachee to its exclusions.
  • Interference from your mobile device settings. Check your settings to make sure that it’s not blocking VPN connections.

My video quality is poor

Please make sure that your internet speed is fast enough because Wachee will not boost your internet speed.
If you are using our Free Mode, your video quality is SD, and we do not guarantee the speed of Free Mode.
Wachee Premium has the best quality possible for streaming, UHD quality.

Note: If you are a Premium user, but you still have problems with your connection or quality, You might be too far from our nearest server. Please let us know by sending an email about your situation and mentioning the country you're accessing Wachee from.
Contact us at Support@Wachee.co

Will Wachee slow down my internet?

Since Wachee only tunnels specific streaming services traffic, no, it won't slow down your whole connection. But for those streaming services, it might slow them down a little since their data is being rerouted through a server outside your country.

How to Fix Netflix Error M7353?

If you encounter this error in Netflix, disable any proxy or ad blocker extension you have other than Wachee and restart Chrome by typing chrome://restart into your address bar. Also, make sure that your Wachee extension is the latest version.

Technical Information

Is Wachee VPN safe?

Absolutely. Wachee is highly secure because it has no access to the websites you open or any other website that you log in to or use banking information. Wachee only tunnels Netflix's traffic. Also, all Netflix traffic is completely encrypted using the latest SSL technology stack, so there is no way anyone can access your data.

Why is Wachee considered better than other VPNs in the case of streaming?

Since Wachee is a VPN explicitly made specifically for streaming websites, all our resources are being used to perfect your streaming experience. The most important thing for us is streaming. That's why our streaming quality is much better than any other premium VPNs.

What devices and platforms do you support?

At the moment, Wachee has a Chrome extension and an Android app. We plan to design apps for Windows, Mac, iOS, Linux, and streaming media consoles (Apple TV, PlayStation, Xbox, Samsung Smart TV, Chromecast, Amazon Fire TV, or Roku).

Does Wachee have a desktop app?

At the moment, Wachee only has a Chrome extension that is available on desktop browsers. We are planning to design an app for both Windows and Mac.

Does Wachee have a mobile app?

At the moment, Wachee only has an Android app that you can download from Google Play. Our iOS app is being developed as well.

Google Chrome asked me for security permissions for Wachee

In Wachee's latest update, we block WebRTC protocols so we won't have IP leaks. You should permit Chrome for this to happen.

Does the extension work on mobile or tablet Chrome browsers?

Chrome apps and extensions are currently not supported on Chrome for Android or iOS, but Chromebook users can use Wachee. See:
https://developers.google.com/chrome/mobile/docs/faq

Is Wachee a VPN?

Technically, yes. But Wachee is different from other VPNs. It only works on specific streaming websites. So you can browse other websites on your Chrome, but Wachee will not be activated because it only works on Netflix and Hulu.

Do you log my data?

We ensure that we never log browsing history, traffic destination, data content, or DNS queries. You can read more about our privacy policies at https://wachee.co/privacy.

How many servers/IPs do you have?

Wachee has thousands of IPs available for users. Since Wachee is a streaming-specific VPN, there is no need for a lot of servers. But we have more than enough servers in each country we support and a few servers around the globe.

Why should I use Wachee VPN over other VPN providers?

Wachee is streaming-exclusive, unlike other VPNs that slow down your internet speed, so you will have a better experience while surfing the web. There is no need to search for servers that work on Netflix, every one of Wachee's servers unblock Netflix faster than any other VPN. And last but not least, Wachee is the only VPN that unblocks Netflix for free, without any credit card info, and without even signing up.

Where are your servers located?

Our main servers are located in Europe, the US, and Canada. But you cannot manually choose a server to connect to. But don't worry, Wachee is smart, and it automatically selects the best servers for your location. We have servers on other continents as well, so users from every country can stream US Netflix with the best quality possible.

How can I contact Wachee directly?

Contact Wachee Support Team directly at Support@Wachee.co.