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General Questions

Which streaming services does Wachee support?

Currently, Wachee supports US Netflix and Hulu. If you are interested in any other streaming channels, please contact us at Support@Wachee.co

Why is my extension icon marked as off?

The Wachee icon is on only when the extension is connected, and you are on one of the supported streaming websites that Wachee supports (Netflix and Hulu). So if your icon is marked as off, make sure that you are connected to Wachee and that you are on the right website.

Do you have any solution for other channels like NBC, Amazon Prime, etc.?

At the moment, Wachee only supports US Netflix and Hulu. Please contact us at Support@Wachee.co if you are interested in any other channels.

How can I install Wachee?

Wachee is designed to work only on Chrome. To install the Wachee extension, visit https://wachee.co and click on the "Download for Free" button. You can also go to Chrome Web Store and click “Add to Chrome” to install it.

How can I use Wachee?

First, install Wachee on your Chrome browser. Open the Wachee extension and buy one of our Premium plans from the menu. If you already have an account, you can log in as well.

Note: Upon buying our yearly plan, you will receive a 7-day free trial to test our product.

Which Android versions support Wachee?

Wachee can be installed on any device with Android 5 and above.

Does Wachee affect my web surfing?

When Wachee is enabled, no website on the internet is affected except the 2 mentioned streaming services.
The traffic of Netflix and Hulu will be tunneled through our proxy servers to provide you with a great streaming experience.

How does the Wachee app affect my internet?

Only Netflix's traffic will be tunneled through our proxy servers and there will be no impact on any other applications on your device.

How many devices can use Wachee with one email?

Upon buying our Premium service, an unlimited number of devices can simultaneously connect to Wachee with one email.

Why isn't Wachee in my extensions?

Wachee might have been disabled after an update. To enable it, click on the right-most button on your address bar (the 3 dots icon) and go to “More tools” > “Extensions”. Find Wachee in there and enable it by clicking on the button in the lower right corner of the box. Wachee will be available to use after that.

Chrome proxy setting disable/enable

Wachee extension doesn't work on other websites

Wachee is an exclusive VPN for streaming and only supports the famous streaming services that are listed here. Wachee does not affect any other website's traffic.

Can I stream BBC iPlayer with Wachee?

Wachee used to support BBC iPlayer but currently has stopped supporting it. We have developed a new extension for streaming BBC iPlayer that you can download from here.

Which browsers support Wachee's extension?

You can only use Wachee's extension on Google Chrome. No other browsers fully support Wachee.

Can I set up Wachee on my smart TV or Apple TV?

We will develop an application for smart TVs or Apple TV but it is not possible now, you can install Wachee on your Chrome browser and use Cast (screen mirroring) instead.

How do I remove Wachee from my Chrome browser?

Simply, right click on the Wachee icon and click “Remove from Chrome...”. Then a notification will appear. Click "Remove" and Wachee is out.

Remove Wachee extension from your Chrome browser - figure 1
Remove Wachee extension from your Chrome browser - figure 2

I want to destroy my account

First, unsubscribe from your subscription (previous question) if you have any, then open the menu and click on “x” in front of your email address and remove your email from the extension. If you want to completely remove every related information you have in our database, contact us at Support@Wachee.co.

Remove account in Wachee Chrome extension dashboard

How do I know my VPN connection is working?

First, check the Wachee connect button to see if it is connected or not. After that, you can search for "Parks and Recreation" on Netflix to see if it's available. This show is only available in US Netflix so if it is available, Wachee is connected and you are streaming US Netflix.

Subscription & Sales

Does the Wachee app have a Premium service?

Yes, you can buy Wachee's Premium service through the app and from our payment webpage.

I didn't receive a verification email

  1. The verification email may be sent to your spam box. Check your spam and make sure you remove Wachee from your spam list.
  2. You may have misspelled your email address while submitting it. Try to resubmit your email address.
  3. Our service might block your email, try using another email.
  4. If you still don't receive an email, contact us: Support@Wachee.co

I want to change my email address

To change your submitted email address, open the extension, open the menu from the top left corner and click on the "x" in front of your current email. You are now signed out of your account. Now you can enter your new email. If you are a subscribed user, you should cancel the subscription (read here) and subscribe with your new email address. If you have any issue, please contact us: Support@Wachee.co

Wachee Netflix VPN dashboard - figure 1
Wachee Netflix VPN dashboard - figure 2
Wachee Netflix VPN sign up - figure 3

Do I need to pay for Wachee / Is Wachee free?

Wachee has 2 plans: Free Mode, which you can always use (but has low quality), and a Premium plan which you have to pay for and has the best quality possible. If you want to enjoy streaming in high quality we recommend you our low-cost premium service.

Note: Wachee's Free Mode is currently unavailable due to the COVID-19 pandemic, we are experiencing insanely high traffic. Until we figure out a solution, we have decided to temporarily dedicate all of our resources to our premium users.

Does Wachee have a free trial?

Yes, Wachee has a 7-day free trial which will be activated when you enter your credit card information.

What happens if my trial period is finished?

Once your trial period is finished, your credit card will be charged with the price of the subscription that you had bought.

How can I pay for my subscription?

Wachee accepts payment from PayPal and any Debit/Credit Card. We do not promise to support gift cards, but a lot of gift cards are also supported by our payment gateway.

How can I cancel my subscription?


  • Chrome Extension:

    To cancel your subscription from the Chrome extension, open the menu and click on "Billing Information". On that page click on "Unsubscribe" and then click on "Yes". You are now unsubscribed from our premium service.

    Cancel subscription in Wachee Chrome extension dashboard - figure 1
    Cancel subscription in Wachee Chrome extension dashboard - figure 2
    Cancel subscription in Wachee Chrome extension dashboard - figure 3

  • Android App:

    To unsubscribe from Wachee in the Android app, please follow the steps in this link.

How to cancel my subscription? (PayPal users)

If you have purchased Wachee using a PayPal account and gateway, to unsubscribe from Wachee, you have to do so from your PayPal account. You can do so using the following steps:
  1. In your PayPal account, go to settings
  2. In there, click on "Preapproved Payments"
  3. In that list find and click on "Wachee" and then click on "Cancel Subscription"
  4. Confirm your request to finalize the cancellation

What is your refund policy?

If you have a monthly or yearly subscription, you can contact us at Support@Wachee.co within 10 days of your purchase and state that you want your money back for any reason, and we will return your payment.
Note: Weekly subscriptions will not be refunded.

How can I restore my purchase if I have reset or changed my device?

You have to log in with the same Google account that you have bought our Premium service on your Play Store and your purchase will be automatically restored.

How can I transfer my Premium account from the extension to the app or vice versa?

If you have created a Premium account on the extension, you can easily log in to the Android app.
But if you have created a Premium account in the Android app, you have to link your account from the menu first, then you can easily log in to your account from the extension as well.

Does Wachee offer a lifetime subscription?

No, Wachee does not offer a lifetime subscription. Wachee offers weekly, monthly, and yearly subscriptions that you can compare in our Plans page.

Connection Issues

Wachee does not connect

If you have tried reconnecting Wachee a few times but it didn't work, try one of these:
  • Type chrome://restart into your address bar, this will restart your chrome and might fix your problem.
  • If you are a Premium user, log out from the extension (as shown here) and log in again.
  • If none of the above work, uninstall the extension (as shown here) and install it again.
  • Contact us via email: Support@Wachee.co or go to https://wachee.co/contact-us

Wachee is connected but does not work

This problem can occur when you have other proxy extensions installed at the same time. You can check which extension is controlling your proxy settings by going to chrome://settings/?search=proxy in Chrome. If Wachee is controlling this setting you will see something like this:

How to change proxy setting on Chrome
If another extension is controlling this setting, you should disable it for Wachee to work.

If this does not solve your problem, it might be an issue on our side. We will make sure it's resolved as fast as possible.

My video quality is poor

Please make sure that your internet speed is fast enough because Wachee will not boost your internet speed.
You might be too far from our nearest server. Please let us know by sending an email about your problem and mentioning the country you're accessing Wachee from.
Contact us at Support@Wachee.co

Will Wachee slow down my internet?

Since Wachee only tunnels specific streaming services traffic, no it won't slow down your whole connection. But for those streaming services, it might slow them down a little since their data is being rerouted through a server outside your country.

I can't watch Netflix or Hulu

In some cases restarting the Chrome browser might solve the problem.

If Netflix / Hulu does not open:

  • First, make sure that your Wachee extension is connected.
  • If Wachee is connected but you still can't open the site, try hard-reloading your streaming website by pressing Ctrl/Command + Shift + R or by holding the Shift button and clicking on the Reload button.
  • If that doesn't work either, you can try restarting your chrome. You can do so by going to the browser address bar, typing chrome://restart, and pressing the Enter key.
    (You can restore your last session by pressing Ctrl/Command + Shift + T)

If you encountered Netflix / Hulu proxy error:

Try disconnecting and reconnecting Wachee. That might solve the problem. But if it doesn't, take the following steps:

  1. Close Netflix / Hulu.
  2. Disconnect the Wachee extension.
  3. Open Netflix / Hulu and close it again. (to clear the website cache)
  4. Connect Wachee.
  5. Open Netflix / Hulu and stream as usual.

How to Fix Netflix Error M7353?

If you encounter this error in Netflix, disable any proxy or ad blocker extension you have other than Wachee and restart Chrome by typing chrome://restart into your address bar. Also, make sure that your Wachee extension is the latest version.

Technical Information

Is Wachee VPN safe?

Absolutely. Wachee is highly secure because it has no access to the websites you open or any other website that you login or use banking information. Wachee only tunnels Netflix's traffic. Also, all Netflix traffic is completely encrypted using the latest SSL technology stack so there is no way anyone can access your data.

Why is Wachee considered better than other VPNs in the case of streaming?

Since Wachee is a VPN made specifically for streaming websites, all our resources are being used to make your streaming experience perfect. The most important thing for us is streaming. That's why our streaming quality is much better than any other premium VPNs.

What devices and platforms do you support?

At the moment, Wachee has a Chrome extension and an Android app. We are planning to design apps for Windows, Mac, iOS, Linux, and also streaming media consoles (Apple TV, PlayStation, Xbox, Samsung Smart TV, Chromecast, Amazon Fire TV, or Roku).

Note: Our iOS app is being developed and you can help us test it by installing Test Flight through this link.
After installing Test Flight, send us your iCloud email address to support@wachee.co and mention that you want to be a tester for our iOS app. After that, you will receive an email from Apple with a link for Test Flight. By opening that link you can install Wachee Beta on your iPhone / iPad and you can test Wachee.

Does Wachee have a desktop app?

At the moment, Wachee only has a Chrome extension that is available on desktop browsers. We are planning to design an app for both Windows and Mac.

Does Wachee have a mobile app?

At the moment, Wachee only has an Android app but, we are planning to design an app for iOS devices as well.

Note: You can help us test our iOS app by installing Test Flight through this link. After installing Test Flight, send us your iCloud email address to support@wachee.co and mention that you want to be a tester for our iOS app. After that, you will receive an email from Apple with a link for Test Flight. By opening that link you can install Wachee Beta on your iPhone / iPad and you can test Wachee.

Google Chrome asked me for security permissions for Wachee

In Wachee's latest update, we block WebRTC protocols so we won't have IP leaks. You should give permission to Chrome for this to happen.

Does the extension work on mobile or tablet Chrome browsers?

Chrome apps and extensions are currently not supported on Chrome for Android or iOS but the Chromebook users can use Wachee. See:
https://developers.google.com/chrome/mobile/docs/faq

Is Wachee a VPN?

Technically, yes. But Wachee is different from other VPNs. It only works on specific streaming websites. So you can browse other websites on your Chrome, but Wachee will not be activated because it only works on Netflix and Hulu.

Do you log my data?

We ensure you that we never log browsing history, traffic destination, data content, or DNS queries. You can read more about our privacy policies at https://wachee.co/privacy.

How many servers/IPs do you have?

Wachee has thousands of IPs available for users. Since Wachee is a streaming-specific VPN, there is no need for a lot of servers. But we have more than enough servers in each country we support and a few servers around the globe.

Why should I use Wachee VPN over other VPN providers?

Wachee is streaming-exclusive, unlike other VPNs that slow down your internet speed, so you will have a better experience while surfing the web. There is no need to search for servers that work on Netflix, each and every one of Wachee's servers unblock Netflix faster than any other VPN.

Where are your servers located?

Our main servers are located in Europe, the US, and Canada. But you cannot manually choose a server to connect to. But don't worry, Wachee is smart and it automatically chooses the best servers for your location. We have servers on other continents as well so users from every country can stream US Netflix with the best quality possible.

How can I contact Wachee directly?

Contact Wachee Support Team directly at Support@Wachee.co.