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Frequently Asked Questions

Which streaming services does Wachee support?

Currently, Wachee supports US Netflix, BBC iPlayer and Hulu. If you are interested in any other streaming channels, please contact us at Support@Wachee.co

Why is my extension icon marked as off?

The Wachee icon is on only when the extension is connected and you are on one of the four streaming websites that Wachee supports (Netflix, Hulu, BBC iPlayer). So if your icon is marked as off, make sure that you are connected to Wachee and that you are on the right website.

Do you have any solution for other channels like NBC, Amazon Prime, etc.?

At the moment, Wachee only supports US Netflix, BBC iPlayer and Hulu. If you are interested in any other channels, please contact us at Support@Wachee.co

How can I install Wachee?

Wachee is designed to work only on Chrome. To install the Wachee extension, visit https://wachee.co and click on the “Download for Free” button. You can also go to Chrome Web Store and click “Add to Chrome” to install it.

How can I use Wachee?

First, install Wachee on your Chrome browser. Open the Wachee extension. You can either use our 10-day trial by submitting your email address and verifying it, use our Free Mode by clicking on “Not Now,” or buy our premium service.

What should I do after installation?

Click on the Wachee icon right by your address bar. Click on “Enter Your Email” and after entering your email address, click on “Send Me a Magic Link.” A verification email will be sent to your email address. Verify your email through the Magic Link and your extension is ready to use. If you want to use our Free Mode, you can click on “Not Now” on the first page of the extension.

How can I create an account for my free trial?

Wachee is passwordless. Meaning you only need to access your email to sign in to your account. You type your email in the extension, click on “Send Me a Magic Link” and you verify your email from the link sent to you and it’s done.

Sign up to Wachee - Netflix VPN - and watch Netflix - figure 1
Sign up to Wachee - Netflix VPN - and watch Netflix - figure 2

How can I extend my Free Trial?

You can extend your free trial by inviting your friends to use Wachee. You will both get an additional 10 days on your free trial.

Invite your friends to Wachee and Watch Netflix together - figure 1
Invite your friends to Wachee and Watch Netflix together - figure 2

Does Wachee affect my web surfing?

When Wachee is enabled, no website on the internet is affected except the 4 mentioned streaming services.
The traffic of Netflix, BBC iPlayer and Hulu will be tunneled through our proxy servers to provide you with a great streaming experience.

I didn’t receive a verification email

  1. The verification email may be sent to your spam box. Check your spam and make sure you remove Wachee from your spam list.
  2. You may have misspelled your email address while submitting it. Try to resubmit your email address.
  3. Your email might be blocked by our service, try using another email.
  4. If you still don’t receive an email, contact us: Support@Wachee.co

I want to change my email address

To change your submitted email address, open the extension, open the menu from the top left corner and click on the “x” in front of your current email. You are now signed out of your account. Now you can enter your new email. If you are a subscribed user, you should cancel the subscription (read here) and subscribe with the new email address. If you have any issue, please contact us: Support@Wachee.co

Wachee Netflix VPN dashboard - figure 1
Wachee Netflix VPN dashboard - figure 2
Wachee Netflix VPN sign up - figure 3

How many devices can use Wachee with one email?

In Free Mode, only one device can use Wachee. Upon buying our Premium service, an unlimited number of devices can simultaneously connect to Wachee with one email.

Wachee does not connect

If you have tried reconnecting Wachee a few times but it didn’t work, try one of these:
  • Type chrome://restart into your address bar, this will restart your chrome and might fix your problem.
  • If you are a Premium / Free Trial user, log out from the extension (as shown here) and log in again.
  • If none of the above work, uninstall the extension (as shown here) and install it again.
  • Contact us via email: Support@Wachee.co or go to https://wachee.co/contact-us

Wachee is connected but does not work

This problem can occur when you have other proxy extensions installed at the same time. You can check which extension is controlling your proxy settings by going to chrome://settings/?search=proxy in Chrome. If Wachee is controlling this setting you will see something like this:

If another extension is controlling this setting, you should disable it for Wachee to work.

If this does not solve your problem, it might be an issue on our side. We will make sure it’s resolved as fast as possible.

Why isn't Wachee in my extensions?

Wachee might have been disabled after an update. To enable it, click on the right-most button on your address bar (the 3 dots icon) and go to “More tools” > “Extensions”. Find Wachee in there and enable it by clicking on the button in the lower right corner of the box. Wachee will be available to use after that.

Chrome proxy setting disable/enable

Google Chrome asked me for security permissions for Wachee

In Wachee's latest update, we block WebRTC protocols so we won't have IP leaks for BBC iPlayer. You should give permission to Chrome for this to happen.

Wachee extension doesn't work on other websites

Wachee is an exclusive VPN for streaming and only supports the famous streaming services that are listed here. Wachee does not affect any other website’s traffic.

My video quality is poor

Please make sure that your internet speed is fast enough because Wachee will not boost your internet speed.
If you are using our Free Mode, your video quality is SD, and we do not guarantee the speed of Free Mode.
Our 10-day trial is in HD quality, meaning you have better quality than in Free Mode.
Wachee Premium has the best quality possible for streaming, UHD quality.

Note: If you are a Premium user but you still have problems in your connection or quality, you might be too far from our nearest server. Please let us know by sending an email about your problem and mentioning the country you’re accessing Wachee from. Contact us at Support@Wachee.co

Will Wachee slow down my internet?

Since Wachee only tunnels specific streaming services traffic, no it won’t slow down your whole connection. But for those streaming services, it might slow them down a little since their data is being rerouted through a server outside your country.

I can’t watch Netflix or Hulu

In some cases restarting the Chrome browser might solve the problem.

If Netflix / Hulu does not open:

  • First, make sure that your Wachee extension is connected.
  • If Wachee is connected but you still can’t open the site, try hard reloading your streaming website by pressing Ctrl/Command + Shift + R or by holding the Shift button and clicking on the Reload button.
  • If that doesn’t work either, you can try restarting your chrome. You can do so by going to the browser address bar, typing chrome://restart and pressing the Enter key.
    (You can restore your last session by pressing Ctrl/Command + Shift + T)

If you encountered Netflix / Hulu proxy error:

Try disconnecting and reconnecting Wachee. That might solve the problem. But if it doesn’t, take the following steps:

  1. Close Netflix / Hulu.
  2. Disconnect the Wachee extension.
  3. Open Netflix / Hulu and close it again. (to clear the website cache)
  4. Connect Wachee.
  5. Open Netflix / Hulu and stream as usual.

I can’t watch BBC iPlayer

Since BBC iPlayer’s ban detector is more advanced than other streaming services, it’s a bit harder to bypass it.

If you encountered BBC iPlayer Proxy Error:

Try disconnecting and reconnecting Wachee. That might solve the problem. But if it doesn’t, take the following steps:
  1. Close BBC iPlayer.
  2. Disconnect the Wachee extension.
  3. Open BBC iPlayer and close it again. (to clear the website cache)
  4. Connect Wachee.
  5. Open BBC iPlayer and reload the page multiple times (4 to 5 times) and then stream as usual.
  6. If that doesn’t work either, restart your chrome and try again. You can do so by going to the browser address bar, typing chrome://restart and pressing the Enter key. (You can restore your last session by pressing Ctrl/Command + Shift + T)

If BBC iPlayer does not open:

  • First, make sure that your Wachee extension is connected.
  • If Wachee is connected but you still can’t open the site, try hard reloading your streaming website by pressing Ctrl/Command + Shift + R or by holding the Shift button and clicking on the Reload button.
  • If that doesn’t work either, you can try restarting your chrome. You can do so by going to the browser address bar, typing chrome://restart and pressing the Enter key. (You can restore your last session by pressing Ctrl/Command + Shift + T)

Why is Wachee considered better than other VPNs in the case of streaming?

Since Wachee is a VPN made specifically for streaming websites, all our resources are being used to make your streaming experience perfect. The most important thing for us is streaming. That’s why our streaming quality is much better than any other premium VPNs.

Do I need to pay for Wachee / Is Wachee free?

Wachee has 2 plans: Free Mode, which you can always use (but has low quality) and a Premium plan which you have to pay for and has the best quality possible. If you want to enjoy streaming in high quality we recommend you our low-cost premium service.

Does Wachee have a free trial?

Yes, Wachee has a 10-day free trial you can use.

What happens if my trial period is finished?

Once your trial period is finished you have two options:
  1. You can buy our Premium service and enjoy streaming with UHD quality.
  2. You can downgrade your account and use our Free Mode with SD quality.
For comparison see our Plans.

Note: Trial users will be downgraded to Free Mode if they don’t have a subscription to our premium service.

How can I pay for my subscription?

Wachee accepts payment from any Debit/Credit Card. We do not promise to support gift cards, but a lot of gift cards are also supported by our payment gateway.

What devices and platforms do you support?

At the moment, Wachee only has a Chrome extension. We are planning to design apps for Windows, Mac, iOS, Android, Linux and also streaming media consoles (Apple TV, PlayStation, Xbox, Samsung Smart TV, Chromecast, Amazon Fire TV, or Roku).

Does Wachee have a desktop app?

At the moment, Wachee only has a Chrome extension that is available on desktop browsers. We are planning to design an app for both Windows and Mac.

Does Wachee have a mobile app?

At the moment, Wachee only has a Chrome extension that is available on desktop browsers. We are planning to design an app for both Android and iOS devices.

Does it work on mobile or tablet Chrome browsers?

Chrome apps and extensions are currently not supported on Chrome for Android or iOS but the Chromebook users can use Wachee. See:
https://developers.google.com/chrome/mobile/docs/faq

Can I set up Wachee on my smart TV or Apple TV?

We will have an application for smart TV or Apple TV but it is not possible now, you can install Wachee on your Chrome browser and use Cast (screen mirroring) instead.

How do I remove Wachee from my Chrome browser?

Simply, right click on the Wachee icon and click “Remove from Chrome...”. Then a notification will appear. Click “Remove” and Wachee is out.

Remove Wachee extension from your Chrome browser - figure 1
Remove Wachee extension from your Chrome browser - figure 2

How can I cancel my subscription?

To cancel your subscription, open the menu and click on “Billing Information”. In that page click on “Unsubscribe” and then click on “Yes”. You are now unsubscribed from our premium service.

Cancel subscription in Wachee Chrome extension dashboard - figure 1
Cancel subscription in Wachee Chrome extension dashboard - figure 2
Cancel subscription in Wachee Chrome extension dashboard - figure 3

I want to destroy my account

First, unsubscribe from your subscription (previous question) if you have any, then open the menu and click on “x” in front of your email address and remove your email from the extension. If you want to completely remove every related information you have in our database, contact us at Support@Wachee.co.

Remove account in Wachee Chrome extension dashboard

How to cancel my subscription (PayPal User)

PayPal subscriber can unsubscribe from their PayPal dashboard. you can do it by following this instruction.

How does the 10-day money-back guarantee work?

If you have a monthly or yearly subscription, you can contact us at Support@Wachee.co within 10 days of your purchase and state that you want your money back for any reason, and we will return your payment.
Note: Weekly subscriptions will not be refunded.

Is Wachee a VPN?

Technically, yes. But Wachee is different from other VPNs. It only works on specific streaming websites. So you can browse other websites on your Chrome, but Wachee will not be activated because it only works on Netflix, BBC iPlayer and Hulu.

Do you log my data?

We ensure you that we never log browsing history, traffic destination, data content, or DNS queries. You can read more about our privacy policies at https://wachee.co/privacy.

How can I contact Wachee directly?

Contact Wachee Support Team directly at Support@Wachee.co.