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Wachee Privacy Policy

Thanks for choosing Wachee(“wachee”, “we”, “us”, “our”). By signing up or otherwise using our service, website, software, extension and all of our social media sites (e.g. Facebook, Twitter and Instagram) under the name of "Wachee".

This privacy policy will help you understand how we collect, use, and store information.

General Information

Wachee collects these types of information:

1- personal information

This information is collected for the purpose of administering your Wachee subscription, and includes your name, email address, and payment information, which you submit on our registration page, order page or when you subscribe for the Services.

2- Aggregate summary statistics

Wachee collects minimal usage information In order to maintain excellent customer support and quality of service which does not include anything about individual user surfing content or destinations of traffic.

Personal Information

Wachee collects personal information which you provide to us directly through the Site, Email, Chrome Extension or Applications. We require that you provide personal information, such as an email address and payment information, in order to create a Wachee account, and so that we can email you, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose.

With some forms of payment, the Site may redirect you to the website of a third-party payment processor (namely PayPal,...) to complete the transaction. To understand what personal information these processors collect and store, please refer to the respective processor's terms and privacy policy.

Wachee uses your email address for the following reasons:

  • To send emails related to payment transactions;
  • To provide links to our Site, including email confirmation and password reset emails;
  • To send you updates and announcements;
  • To communicate with you about your services or respond to your communications;
  • To send marketing information, such as Wachee offers, surveys, invitations, and content about other matters in connection with Wachee (“Marketing emails”). You may choose to not receive Marketing emails by contacting us and asking for op-out.

Wachee uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.

Aggregate Summary Statistics

We ensure you that we never log browsing history, traffic destination, data content, or DNS queries.

In order to maintain excellent customer support and quality of service, Wachee collects the following information related to your Services usage:

Services versions

We collect information related to which version you have activated. Knowing your current version allows our customer support team to troubleshoot technical issues with you.

Successful connection

We collect information about whether you have successfully connect or disconnect, and from which country. This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our service, and to enable Wachee engineers to identify and fix network issues.

Storing of Information Related to Email, Chat, and Feedback Forms

Wachee keeps records of any correspondence, questions, complaints, or compliments you submit to us through Email, our Site or Services, along with our response. Depending on how you contact Wachee, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.

Cookies

A cookie is a small text file used to store information about your visit to the Site.

Disabling cookies

You are free to change your cookie preferences at any time. You can do this in the settings panel of your browser. Depending on which browser and device you use, you may be able to control which cookies you allow, which cookies you want to block in the future, and delete cookies. For more information about these settings, please refer to the “help” section of your browser. Note that Wachee Site may not work as intended if you choose to disable cookies.

Wachee’s cookies

The cookies set by Wachee services enable us to set your preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account.

Third-party cookies

Wachee uses third-party services such as Google Analytics and Adwords. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the amount of time users spend on the Site and the number of users who visit a particular page.

Wachee uses Google AdWords remarketing to show advertisements on third-party websites (including Google) to users who have visited our Site. We may show such users advertisements on a Google search results page, or on a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Site. Any data collected will be used in accordance with our Privacy Policy and Google’s privacy policy. Users may opt out of Google’s use of cookies by visiting the Google Advertising Opt-out Page. Users may opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Users may opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page.

Third-party Websites

The Site may contain links to external websites that do not fall under Wachee’s domain. Wachee is not responsible for the privacy practices or content of such external websites.

Consent and Age Restrictions

By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.

The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.

Changes to the Privacy Policy

Wachee users understand that the present Privacy Policy is subject to changes made by Wachee at any time at its sole discretion, and you agree to be bound by any and all modifications, changes and/or revisions. You understand that it is your obligation to periodically review this webpage in order to account for any changes made, as they will be binding upon assent.

Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact wachee support.