This Terms of Service document (the “Terms”) outlines the terms and conditions of use of the services (the “Services” or “Service”) provided by Routeme LLC. (“wachee”). These Terms also govern the use of and access to wachee content (the “Content”), which includes the wachee website (the “Site”), applications (the “Extension”), and any software provided by wachee. (the “Software”).
By accessing the Content or Services, you are agreeing on behalf of yourself or those you represent (“you”) to comply with and be legally bound by these Terms in their entirety. These Terms constitute a legally binding agreement (the “Agreement”) between you and wachee. If you do not agree with any parts of the Terms, you may not use our Services.
By creating an account or using Wachee Services, you represent that you are at least eighteen (18) years of age or that you are a valid legal entity, and that the registration information you have provided is accurate and complete.
Wachee may update the Terms from time to time without notice; by accepting these terms you also accept that this Agreement may change at any time for any reasons under the sole direction of wachee. If you continue to use wachee Services, Content, Site, Extension, or Software after these changes take effect, then you agree to the revised Terms. You understand that it is your obligation to review these webpages in order to stay informed for any changes made.
Wachee Services are available to you upon registration on the Site or extention. By subscribing to the Services, you agree to become a subscriber (“Subscriber”) for the period you have elected. A full list of subscription plans and pricing is available on the Site or Extention. Wachee reserves the right to amend subscription fees or institute new fees at any time upon reasonable advance notice posted on the Site/Extention or sent via email. Any changes to the pricing will not affect the Subscriber’s current subscription period and will become effective upon subscription renewal.
When supported by your payment method, plans renew automatically by default at the completion of the billing term. By default, the renewal term is for the same duration as the billing term for the original subscription. The subscription fee will be charged automatically to the payment method you last selected. If you would like to discontinue automatic renewal, you will be able to cancel subscription from Site/Extention or you may contact us and ask to turn off auto-renewal. By default, auto-renewal is turned on when you use a payment method that supports auto-renewal (such as a credit card or Paypal), and turned off when you use a payment method that does not support auto-renewal.
Each paid subscription grants you one (1) license to use on one device at any given time. If you want to use the Services on more than one device at a time, then you can contact Support.
For users of the free Service, You agree that Wachee, in its sole discretion, for any or no reason, and without penalty, may terminate your use of the Service at any time and that Wachee may also in its sole discretion and at any time discontinue providing access to the Service, or any parts thereof, with or without notice. You agree that any termination of your access to the Service may be effected without prior notice and you agree that Wachee will not be liable to you or any third parties for any such termination.
For users of the Paid Service, You agree that Wachee, in its sole discretion, for any or no reason, and without penalty, may terminate your use of the Service at any time and you will receive a full refund within 10 days of your initial purchase (“Money-Back Guarantee”). You may cancel your account with a full refund request only if you have purchased the monthly or yearly subscription plan and have filled out the “Refund Survey” provided by the support agent. You will receive a full refund within 10 days of your initial purchase (“Money-Back Guarantee”). The Money-Back Guarantee does not include the weekly plan so weekly plans will not be refunded.
Refunds beyond the 10-day purchase window will be considered, at the sole discretion of Wachee, if a Subscriber can demonstrate that the Service was not available or usable during the subscription period and that reasonable attempts were made to contact Wachee to resolve the issue.
Refunds are generally processed within ten business days (10) and are made to the original form of payment used for purchase. All refunds are sent in USD and therefore, the refund amount could differ from the amount originally paid in local currency.
Any payment made from the Android app is managed by Google and we do not have a Money-Back Guarantee for in-app purchases. Users can request a refund from Google Play Store and will be refunded based on the Google refunds policy.
Any changes to the original purchase, such as upgrading to an extended billing term or purchasing of additional licenses under the same account, shall constitute a waiver of the Money Back Guarantee option. To request a refund under the Money Back Guarantee, send an email with your request to support.
Wachee Services may be accessed from all around the world, so it is your responsibility to assess whether using the Site, Extension, Software, or Services is in compliance with local laws and regulations. Whenever you use the Site, Extension , Software, or Services, you should comply with these Terms and applicable laws, regulations, and policies.
You understand that it is your responsibility to keep your Wachee account information confidential. You are responsible for all activities under your account.
Wachee aims to provide the best service possible to all of our Subscribers. In that sense, we require that you do not misuse our Content or Services. A misuse refers to any use, access, or interference with the Content or Services contrary to the Terms or applicable laws and regulations.
In order to protect the Services from being misused or used to harm someone, Wachee reserves the right to take appropriate measures when our Services are being used contrary to these Terms and applicable laws. You agree that wachee may terminate your account, without providing a refund for Services already paid, if you misuse the Service.
In using our Services, you agree not to:
Subject to your compliance with these Terms, Wachee grants to you a non-exclusive and limited license to download and use the Extension. Modifying, distributing to unauthorized parties, reverse engineering, or otherwise using the Software in any way not expressly authorized by Wachee is strictly prohibited.
Usage of any material which is subject to Wachee intellectual property rights is prohibited unless you have been provided with explicit written consent by Wachee.
All of our Content is originally written in English. Any translation of our Content is done on a best-effort basis. We cannot guarantee the accuracy of translated Content. In the event of any discrepancy between the translated Content and the English Content, the English Content shall prevail.
We will strive to prevent interruptions to the Site and Services. However, these are provided on an “as-is” and “as-available” basis, and we do not warrant, either expressly or by implication, the accuracy of any materials or information provided through the Site or Service, or their suitability for any particular purpose. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, or non-infringement. We do not make any warranty that the Services will meet your requirements, or that it will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. You acknowledge that you access the Site and Services at your sole risk and discretion.
Services coverage, speeds, server locations, and quality may vary. Wachee will attempt to make the Service available at all times. However, the Service may be subject to unavailability for a variety of factors beyond our control, including but not limited to emergencies; third-party-service failures; or transmission, equipment, or network problems or limitations, interference, or signal strength; and may be interrupted, refused, limited, or curtailed. We are not responsible for data, messages, or pages lost, not delivered, delayed, or misdirected because of interruptions or performance issues with the Service, communications services, or networks. We may impose usage or Service limits, suspend Service, terminate accounts, or block certain kinds of usage in our sole discretion to protect Subscribers or the Service. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.
Wachee reserves the right to investigate matters we consider to be violations of these Terms. We may, but are not obligated to, in our sole discretion and without notice, remove, block, filter, or restrict by any means any materials or information that we consider to be actual or potential violations of the restrictions set forth in these Terms, and any other activities that may subject Wachee or our customers to liability. Wachee disclaims any and all liability for any failure on our part to prevent such materials or information from being transmitted over the Service and/or into your computing device.
Wachee shall not be liable and shall not have responsibility of any kinds to any Subscribers or other individual for any loss or damage that you incur in the event of:
In no event will wachee, its partners, affiliates, subsidiaries, members, officers, or employees be liable for any direct, special, indirect, consequential, or incidental damages, or for any other loss or damages of any kind, even if they have been advised of the possibility thereof. The foregoing shall not apply to the extent prohibited by applicable law.
You agree to indemnify, defend, and hold harmless Wachee, its officers, directors, employees, members, partners, agents, and suppliers, and their respective affiliates, officers, directors, employees, members, shareholders, partners, and agents, from any and all claims and expenses, including attorneys’ fees, arising out of your use of the Content and Service, including but not limited to your violation of this Agreement. We may, at our sole discretion, assume the exclusive defense and control of any matter subject to indemnification by you. The assumption of such defense or control by us, however, shall not excuse any of your indemnity obligations.
The Agreements (and any non-contractual disputes/claims arising out of or in connection with them) are subject to the laws of the state of Delaware, United States of America, excluding its rules governing conflicts of law.
All disputes arising out of or relating to this Agreement or the use of the Site or Services shall be finally settled under the Rules of Arbitration (“Rules”) of the International Centre for Dispute Resolution (ICDR) by one arbitrator (“Arbitrator”) appointed in accordance with said Rules.
The Arbitrator must be qualified and have a background in the area of computer networks, including but not limited to the internet.
The Arbitrator shall have the authority to permit an expedited exchange of documents, but any discovery shall be limited to document requests and interrogatories. The Arbitrator shall have no power or authority to add to or detract from this Agreement, and the costs of the arbitration shall be borne equally, except as described below.
The arbitration shall be conducted on an expedited schedule. The arbitration must be concluded, and an award issued, no later than one hundred and twenty (120) days following the filing of the demand for arbitration, unless all parties to the arbitration proceeding agree in writing to an extension of time or continuance.
Subject to any applicable laws to the contrary, you agree that any cause of action arising out of or related to the use of Wachee Site or Services must be commenced within one (1) year after the cause of action accrues, or such action will be permanently barred.
In the event that Wachee is the respondent in any such arbitration, damages awarded against Wachee may not exceed the amount you have paid Wachee for use of the Service.
The Arbitrator shall have the authority to grant any temporary, preliminary, or injunctive relief in a form substantially similar to that which would otherwise be granted by a court of law. The Arbitrator shall have no authority to award punitive damages. The resulting arbitration award may be enforced, or injunctive relief may be sought, in any court of competent jurisdiction in the state of delaware, United States of America. Reasonable costs (including all costs of arbitration) and attorney’s fees shall be awarded against the party that commenced the arbitration, in the event that party does not prevail in the arbitration.
The parties subject to this arbitration provision include wachee, its officers, directors, and employees, and any company or legal entity which is a parent, subsidiary, or sister company to Wachee, or with which Wachee has contracted to provide services to Subscribers through Wachee.
If any provision in this Agreement is held invalid or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect the original intent of the provision, and the remaining provisions of this Agreement shall remain in full force and effect. Any failure to exercise or enforce any rights or the provision of this agreement shall not constitute a waiver of such right or provision.